Especialista de Operações e Parceiros
QuintoAndarCore Responsibilities
The specialist will act as management's right hand to ensure strategic traction in outsourced call center operations, focusing on short-term execution (D0 to D45). Responsibilities include managing BPO contracts, monitoring KPIs, validating penalties/bonuses, and ensuring contractual goals are met through rigorous technical validation.
Requirements
Candidates must possess solid technical experience in Workforce Management (WFM) and short/long-term planning, including proficiency in SQL for data analysis and mastery of Google Sheets. A strong business vision capable of bridging operational and strategic horizons, along with influence skills for technical negotiation with partners, is essential.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
Portuguese
Work Mode
Hybrid