Analista de Custumer Sucess
DadosferaCore Responsibilities
The role involves managing the customer journey through onboarding and follow-up, ensuring clients maximize value from the company's solutions by providing technical support and training. Responsibilities also include monitoring satisfaction metrics, collecting feedback for product improvement, and supporting client retention and expansion efforts.
Requirements
Candidates must have a completed higher education degree and intermediate English proficiency, along with prior experience in customer service or technical support roles. Essential requirements include basic technology knowledge, familiarity with CRM systems, excellent communication skills, and strong problem-solving and time management abilities.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Portuguese
Work Mode
Remote