Analista de Atendimento Junior | Maceió/AL

Monitor operational indicators for customer service queues, focusing on SAC, Ouvidoria, and Digital Account. Develop and update management reports to track performance and results. Act as a liaison between XP and the BPO partner, ensuring alignment and effective communication between teams.

Bachelor's degree in Administration, Engineering, Economics, Accounting, or related fields. Experience in customer service, operations, back office, or operational analysis. Intermediate Excel skills and ability to analyze data, indicators, and create reports.

The position offers a flexible work model, varying by function, with a preference for in-person interactions to enhance workplace relationships. The company values flexibility and autonomy while maintaining a strong entrepreneurial culture.