Business Analyst Semi Senior (CX Conversacional)
Encora Inc.What You'll Do
Design, optimize, and evolve customer journeys and conversational flows for the virtual assistant. Identify friction points and opportunities for improvement through conversation analysis and metrics. Define and document AS-IS / TO-BE conversational flows aligned with business objectives.
What We're Looking For
3+ years of experience in related roles. Professionals in Systems Engineering, Industrial Engineering, Administration, or similar fields. Experience in digital CX projects and conversational design for chatbots or virtual assistants. Knowledge of SQL for data analysis.
What We Offer
Hybrid work model with on-demand office attendance (2-4 times a month) and quarterly visits to the office in La Victoria. Competitive salary and opportunities for professional growth.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Hybrid