Vivo (Telefônica Brasil)

Analista de Serviços ao Cliente Jr. - Curitiba/PR

Vivo (Telefônica Brasil)

What You'll Do

Monitor customer requests, conducting technical assessments and identifying needs for adjustments or improvements in services. Plan and control the demand for materials necessary for operational activities. Develop management analyses, reports, and dashboards to track business results.

What We're Looking For

Currently pursuing a Bachelor's degree in Information Technology, Systems Development, Computer Science, Computer Engineering, or related fields. Experience in data analysis, indicator management, and continuous process improvement. Proficiency in Python, SQL, advanced Excel, and Power BI.

What We Offer

The company offers flexible benefits through a digital platform, a corporate smartphone, unlimited voice and data plan, and an annual bonus or profit-sharing. Employees can work remotely up to two days a week and enjoy flexible hours.

Additional Information

Experience Level

Junior

Job Language

Portuguese

Employment Type

Full-time

Work Mode

Hybrid