Grupo QuintoAndar | Especialista de Operações - Dados
QuintoAndarCore Responsibilities
The specialist will support the BPO team strategically while monitoring customer satisfaction indicators like NPS and DSAT. They are also responsible for optimizing end-to-end journey lead times and executing data-driven action plans to improve operational efficiency.
Requirements
Candidates must possess an analytical mindset with experience in operations, customer experience, or BPO management. Strong communication skills and the ability to manage complex journeys involving third-party interdependencies are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
Hybrid