ESPECIALISTA PRODUCT MANAGER - DRIVERS | TECH

Ensure timely communication to delivery personnel to avoid message overload. Evaluate efficiency metrics by region and address slow delivery areas. Make strategic decisions on creating and prioritizing faster communication channels. Conduct regular interviews with CRM, data, and business teams to understand needs and adjust the roadmap.

Analytical profile with strong data analysis skills for decision-making. Deep understanding of communication and messaging in digital environments. Experience with messaging orchestration tools, preferably Braze. Background in CRM projects or customer relationship environments.

This opportunity is part of the Logistics team at iFood, focusing on developing communication solutions for delivery personnel. The role contributes directly to enhancing the delivery experience and operational excellence across Brazil.