Analista de Calidad y Formación – Call Center Educativo
PROEDUCACore Responsibilities
The role involves auditing calls to identify areas for team performance improvement and implementing coaching sessions to strengthen team performance. Responsibilities also include identifying training needs in sales, technical, and product skills, monitoring performance against objectives, and reporting quality findings.
Requirements
Candidates must have technical or university studies in their final cycles or completed, along with at least 2 years of experience in commercial teams and administrative management. Essential knowledge includes sales experience in the education sector or Admissions/Call Center environments, plus experience in training, auditing, and quality processes.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site