Senior Technical Support Engineer, Frontline

Provide phone, email, and chat-based customer support to our growing customer base. Document case activities and interactions with clear and concise information. Strive to resolve customer issues based on SLAs. Maintain excellent customer satisfaction through professional, proactive, and personal service.

2 or more years of experience in Technical Support, Customer Engineering, Systems Engineering, Security Engineering, or a related technical role. Excellent written and verbal communication skills. Experience with endpoint and server-based security solutions is desired. Proficiency in Windows, Mac, and Linux, with mobile platforms a plus.

Comprehensive, competitive benefits designed to support you and your family, including equity and rewards, competitive leave benefits, private medical, dental, and vision insurance, and a hybrid work model with flexible hours.