What You'll Do
Support level 2 (L2) by investigating, analyzing, and interpreting logs. Troubleshoot complex technical solutions involving multiple components and integrations. Create and utilize scripts and processes for service management.
What We're Looking For
Experience with ITSM/ITIL and level 2 support. Proficiency in log analysis and troubleshooting of complex technical solutions. Basic knowledge of relational databases (SQL Server, OracleDB, IBM DB2) and monitoring tools. Intermediate knowledge of application troubleshooting and Restful APIs. English proficiency for reading and writing.
What We Offer
Presence in the Campinas Metropolitan Region office is mandatory according to the current attendance policy.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote