What You'll Do
Cultivate, mentor, motivate, and empower a world-class team of Onboarding Coaches to care for customers. Drive the adoption of AI and modern tooling to eliminate administrative tasks, focusing on strategic onboarding guidance. Monitor a segment of customers with retention goals, analyzing data to improve the onboarding experience. Serve as a knowledgeable escalation point for complex inquiries and partner with Sales, Product, and Support to implement operational improvements.
What We're Looking For
Over 2 years of direct leadership experience in a hospitality property or at least 3 years in a customer-facing leadership role in the Hospitality SaaS industry. High emotional intelligence with a proven ability to build trust and resolve competing priorities. Strong technical aptitude and learning agility, with experience in modern operating systems like CRMs.
What We Offer
Fully remote position with flexible working hours. Includes opportunities for professional development and a supportive team environment.
Additional Information
Experience Level
Lead / Principal
Employment Type
permanent
Work Mode
Remote