Account Manager Pleno - Customer Success

Act as the main point of contact for clients, developing and maintaining strong relationships to ensure their satisfaction and success. Use data-driven analysis to make informed decisions and drive sales, while focusing on client retention and monitoring health indicators. Proactively identify challenges and opportunities for improvement, and collaborate with internal teams to resolve client issues efficiently.

Experience in managing a client portfolio through omnichannel channels. Proficiency in Excel, CRM management, and experience with Salesforce and Zendesk. Strong background in presentations, training, and process implementation.

Offers a national health and dental plan at no cost to the employee, flexible benefits for various needs, private pension, transportation allowance, and additional perks such as extended maternity and paternity leave.