Customer Service Team Manager

Lead and support a team of 20 Customer Service Associates. Use quantitative and qualitative data to identify coaching opportunities and celebrate successes. Manage scheduling, payroll, and communication for associates while role modeling world class service by handling customer contacts.

Experience coaching or leading people in a customer service environment. Fluent in English, both written and spoken. Proficient in Microsoft Office suite, particularly Excel. Experience in a people management or leadership role that includes coaching and developing others.