Analista Suporte Jr N2

Provide on-site support and resolution of tickets, ensuring SLA compliance and high quality. Diagnose and resolve incidents related to desktops, laptops, peripherals, operating systems, and connectivity. Execute installations, movements, additions, changes, and support for internal changes. Conduct advanced problem analysis and escalate issues appropriately.

Solid experience in on-site technical support (Field Services). Practical knowledge in hardware maintenance (desktops and laptops). Proficiency in Windows operating system, Office Suite, and corporate tools. Basic understanding of networks (TCP/IP, Wi-Fi, VPN). Previous experience with ticketing tools (e.g., ServiceNow, Remedy). Basic knowledge of Active Directory (AD) and access management.

The company offers a positive impact on both business and employee lives, with a focus on professional growth in an innovative environment. Benefits include meal vouchers, discounts on courses and universities, online courses with certification, mentoring, medical and dental assistance, and a pet care agreement.