Assistente de Operacoes I - Vitória ES
ExperianCore Responsibilities
Provide first-level support to system users via phone, chat, email, and in-person. Address customer requests promptly and accurately, performing consultations, guidance, and operational support in the system. Record, classify, track, and close tickets according to established procedures. Identify, analyze, and resolve low to medium complexity incidents related to the system.
Requirements
Bachelor's degree completed or in progress in Information Technology, Information Systems, Systems Analysis and Development, Computer Science, or related fields. Experience in customer service and system support. Basic knowledge of Windows, Microsoft Office, and support tools.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
On-site