Analista de Suporte N1 - Customer Success | RD Station (afirmativa para pessoas com deficiência)
RD StationCore Responsibilities
The main duties involve reactive multi-channel (chat, email, video call) and multi-product support for national and international clients, focusing on investigating, analyzing, and resolving complex technical problems by identifying root causes for sustainable solutions. Responsibilities also include ensuring high-quality, empathetic service that empowers customer autonomy and managing service indicators to meet quality standards and SLAs.
Requirements
Candidates must have experience providing technical customer support for platform usage in technology companies, requiring strong logical reasoning and investigative skills. Desired qualifications include basic knowledge of digital marketing processes, experience in B2B SaaS environments, and familiarity with platforms like Service Cloud, Zendesk, and G Suite.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Portuguese
Work Mode
Remote