Production Support Engineer - Connect & RAMP
Encora Inc.What You'll Do
Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution. Troubleshoot production issues by analyzing server and application logs. Write and execute SQL queries for data investigation and troubleshooting. Support application deployments using Jenkins and use GitHub for code review and debugging activities.
What We're Looking For
3–8 years of relevant experience in Production Support or Application Support. Advanced knowledge of Oracle Database and strong SQL skills, including DDL and DML queries. Experience working with Linux-based infrastructure and cloud services. Familiarity with ITIL processes, including Incidents, Problems, and RFCs.
What We Offer
We offer a fully remote position with flexible working hours. At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote