Customer Support Specialist (Spanish Speaker - Nightime - 3 am shift)

Provide world-class assistance via phone, chat, and email with a focus on solving problems thoroughly the first time. Resolve customer contacts and queries with empathy and minimal escalation, using advanced product and process knowledge. Maintain accurate records and strictly follow security and data privacy procedures across all channels.

Fluency in Spanish and English. Comfortable using AI tools for enhancing efficiency and problem-solving. Must reside in the Greater São Paulo area or be willing to relocate.

This is a remote position after the initial training period, which requires working onsite in São Paulo for 45 days. The role includes a base salary of BRL 6,680 plus a 20% night additional payment.