Analista de Soporte de Planeamiento

Manage and coordinate operational and technological requirements, collaborating with areas such as Telephony and Networking to ensure timely and quality solutions. Administer access, applications, and support tools for operations, ensuring operational continuity and compliance with established processes. Design and implement innovative solutions based on automation and artificial intelligence, developing digital flows and self-service tools.

Advanced or completed education in Industrial Engineering, Business Administration, Systems, Statistics, Data Science, or related fields. Experience in Operational Planning, Workforce Management, or Customer Service areas. Advanced Excel skills and knowledge of SQL, forecasting, resource sizing, and Call Center indicators.