Customer Lifecycle & Marketing Coordinator

Key Responsibilities:

Contact existing and inactive customers through warm outbound calls and other communication channels to drive reactivation and retention.
Have natural, consultative conversations with customers to understand their needs, concerns, and reasons for disengagement.
Identify opportunities for cross-selling, upselling, membership renewals, or other revenue recovery.
Follow up with qualified customer opportunities and book appointments or next steps for the appropriate team.
Maintain accurate customer records, activity, follow-ups, and outcomes within the CRM.
Track customer feedback and identify recurring themes, objections, and opportunities for improving retention.
Support customer lifecycle and engagement campaigns.
Assist with email campaigns, customer communications, reviews, testimonials, and other marketing initiatives.
Coordinate campaign follow-ups and help maintain accurate reporting.
Monitor key activity and customer engagement metrics and communicate relevant insights to the team.
Collaborate with customer-facing and marketing team members to improve the customer experience and reactivation process.

POSITION: Customer Lifecycle & Marketing Coordinator
Location: Remote (Global)
Schedule: Monday to Friday, 9:00 AM – 5:00 PM U.S. Eastern Time
Compensation: 2000 - 2500 USD/month

Note: Independent contractor position

WE'RE LOOKING FOR SOMEONE WHO HAS:

• Contact existing and inactive customers through warm outbound calls and other communication channels to drive reactivation and retention.
• Have natural, consultative conversations with customers to understand their needs, concerns, and reasons for disengagement.
• Identify opportunities for cross-selling, upselling, membership renewals, or other revenue recovery.
• Follow up with qualified customer opportunities and book appointments or next steps for the appropriate team.
• Maintain accurate customer records, activity, follow-ups, and outcomes within the CRM.
• Track customer feedback and identify recurring themes, objections, and opportunities for improving retention.
• Support customer lifecycle and engagement campaigns.
• Assist with email campaigns, customer communications, reviews, testimonials, and other marketing initiatives.
• Coordinate campaign follow-ups and help maintain accurate reporting.
• Monitor key activity and customer engagement metrics and communicate relevant insights to the team.
• Collaborate with customer-facing and marketing team members to improve the customer experience and reactivation process.

If you meet these requirements, we'd love to receive your application.