Analista de Suporte PL
Arco EducaçãoWhat You'll Do
Provide N1 and N2 technical support to company employees both in-person and remotely. Diagnose and resolve hardware, software, operating systems, networks, and corporate tools incidents. Manage ITSM tickets ensuring proper documentation and SLA compliance. Install, configure, maintain, and replace equipment as needed.
What We're Looking For
Experience in corporate technical support N1 and N2, both in-person and remote. Knowledge of Windows and macOS operating systems. Experience with hardware diagnostics, configuration, and maintenance. Familiarity with ITSM tools like ServiceNow or Jira. Bachelor's degree in Information Technology or related fields.
What We Offer
Offers a competitive salary and benefits including health and dental insurance, transportation allowance, extended maternity and paternity leave, and educational incentives.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site