Desktop Support Engineer
Veeam SoftwareCore Responsibilities
The Desktop Support Engineer will drive the triage of incoming ServiceNow tickets, analyzing and structuring each ticket for resolution or escalation. They will also monitor SLA compliance and improve Knowledge Base accuracy.
Requirements
Candidates should have 2+ years of experience in IT Service Desk or Helpdesk roles and proficiency in English. Hands-on experience with ServiceNow and knowledge of Active Directory, Windows, and networking fundamentals are also required.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
English