JEFE MESA DE AYUDA
Banco Mercantil Santa CruzWhat You'll Do
Plan, direct, and control the comprehensive management of the Help Desk, ensuring timely and efficient attention to user incidents and requests. Ensure compliance with service levels and operational continuity of technological services. Continuously improve support processes in accordance with current regulations.
What We're Looking For
Bachelor's degree in Computer Science, Systems Engineering, Industrial Engineering, or related fields. 3 years of experience in similar roles, preferably in financial intermediary entities or high-availability technology companies. Desirable certifications include ITIL, CompTIA, or Microsoft.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site