Director, Technical Support, VBR, Americas
Veeam SoftwareCore Responsibilities
The Director will lead a multi-layered technical support organization to drive operational excellence and customer satisfaction across the Americas. They will implement strategic initiatives including Knowledge-Centered Service and AI-driven support models to scale operations effectively.
Requirements
Candidates must have over 10 years of experience in technical support or customer success, with at least 5 years in a leadership role managing complex teams. A bachelor's degree in a relevant field is required, along with strong expertise in support operations and continuous improvement methodologies.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
Hybrid