Supervisor(a) de Atendimento

Lead and develop the customer service team, ensuring high performance and engagement. Monitor and manage operational indicators such as TPR, TRT, and CSAT, directly working on improving results. Identify bottlenecks and structural issues, proposing scalable solutions. Manage a high volume of customer interactions, ensuring productivity and quality in deliveries.

Previous experience in leading high-volume customer service operations. Consistent experience in managing operational indicators (such as TPR, TRT, and CSAT). Strong people management skills with a focus on development, monitoring, and feedback. Adaptability to dynamic environments and strong analytical skills to identify problems and structure efficient solutions.

Hybrid work model in São Paulo or Curitiba. Offers include health and dental insurance, extended maternity and paternity leave, childcare assistance, health partnerships, educational incentives, and discounts on air travel.