OPS Technical Frontline Manager

Lead and manage a team of specialists responsible for client activation and ongoing support. Oversee the customer lifecycle from initial activation through support and issue resolution. Monitor key performance indicators related to activation speed and customer satisfaction. Analyze support trends to identify opportunities for improvement.

Bachelor's degree in a relevant field. 3+ years of experience in customer onboarding, technical support, or account management. 1+ year of experience leading a team of 5+ employees. Strong problem-solving, analytical, and communication skills.