Grupo Bancolombia

Analista III - Gerencia de Experiencia y Servicio Empresas y Gobierno - Bancoagricola

Grupo Bancolombia

What You'll Do

Receive, distribute, manage, register, and notify the resolution of post-sale requirements related to customer relationships. Analyze and document customer requirements based on service policies and external regulations. Resolve inquiries, complaints, and requests according to delegation levels to ensure a good customer experience.

What We're Looking For

Bachelor's degree in Business Administration, Business, or Industrial Engineering. Intermediate to advanced English proficiency. Experience in customer service and banking operations, with strong analytical skills and advanced knowledge of Microsoft Excel.

Additional Information

Experience Level

Senior

Job Language

Spanish

Employment Type

Full-time

Work Mode

On-site