Ops Contact Center Associate I

Monitor the training management of candidates and ensure compliance with KPIs for certification. Maintain and calibrate training frameworks, and oversee the performance of on-the-job training. Validate and create protocols for contact center operations, and improve service flows with internal and external teams.

Experience in training management or contact center operations is preferred. Strong organizational skills and ability to manage multiple tasks. Familiarity with KPIs and performance metrics in a training context.

BBVA offers a regular employment contract with opportunities for professional development and a collaborative work environment that values diversity and inclusion.