What You'll Do
Manage and audit ServiceNow tickets including Incident, Change, Problem, and Knowledge Base. Create advanced ServiceNow and Power BI reports for trends and analytics. Lead daily IT Ops calls and debrief meetings with IT teams. Develop preventive strategies and conduct training.
What We're Looking For
Bachelor’s degree. Five to seven years of experience in the IT industry, ideally with ITIL Service Management expertise. Proficiency with Power BI, ServiceNow dashboards, and Office 365 for reporting and analysis. Strong use of MS Teams and SharePoint for collaboration.
What We Offer
Medtronic offers a competitive salary and flexible benefits package. Employees share in the success they help create, with a commitment to support them at every career and life stage.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
English
Employment Type
Full-time
Work Mode
On-site