What You'll Do
Act as the highest level of technical escalation for critical customer issues that cannot be resolved by L1/L2 teams. Perform deep-dive technical troubleshooting and root cause analysis. Partner with Core Software Engineering and DevOps teams to deliver bug fixes and system patches. Lead technical response efforts during Major Incidents, minimizing downtime and writing Post-Mortem reports.
What We're Looking For
2+ years of hands-on experience in Tier 3 Technical Support or Systems Engineering. Proficiency in at least one programming language such as Python or Java. Advanced proficiency in SQL and experience with NoSQL systems. Hands-on experience troubleshooting applications hosted on AWS, Azure, or GCP.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
English
Employment Type
Full-time
Work Mode
Remote