Agente de Atendimento (CX)

Provide customer service through established channels, conducting root cause analyses of requests to find the best solutions. Maintain knowledge of policies and procedures, interpreting performance metrics and relating them to daily work. Identify and escalate improvement opportunities in workflows and processes.

Proficiency in CRM tools and customer service systems, with Zendesk as a plus. Basic computer skills including Google Workspace and familiarity with digital channels like WhatsApp and email. Ability to navigate multiple platforms simultaneously.

Offers a national health and dental plan at no cost to the employee, flexible benefits for various needs, private pension, transportation allowance, life insurance, and educational budget for personal development.