Analista de Suporte N1 Junior - Customer Experience | RD Station (Remoto)
RD StationCore Responsibilities
The role involves multi-channel and multi-product reactive support (chat, email, video call) for RDSM, RD CRM, and RD Conversations, focusing on investigating, analyzing, and resolving technical issues for national and international clients by identifying root causes.
Requirements
Candidates need experience providing technical customer support for technology platforms, demonstrating logical reasoning and investigative thinking, along with practical knowledge of customer support metrics and experience handling simultaneous multi-channel interactions.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Portuguese
Work Mode
Remote