Quality Assurance Team Lead

Supervise daily QA operations, ensuring high service standards and identifying process bottlenecks. Guide and develop QA specialists, manage work schedules, and allocate resources efficiently. Analyze quality reports and statistics to support data-driven decision-making and maintain effective QA policies.

Fluent in English and Spanish at a professional level. Higher education in Quality Assurance, Customer Service, Business Administration, Economics, or related fields. Proficient in MS Office, Confluence, Jira, MS Teams, and solid knowledge of QA methodologies and data analysis techniques.