Cloud Humans

Cloud Humans is a technology company based in São Paulo, Brazil, founded in 2020. It specializes in AI-powered customer service automation, primarily catering to startups and growing businesses. The company operates a modern business process outsourcing (BPO) platform that connects companies with freelance customer support professionals, enhanced by intelligent automation tools for efficient service delivery. The flagship product, ClaudIA, is a GPT-based virtual customer experience agent that automates a significant portion of customer support tickets. It integrates easily with existing support channels and workflows, utilizing advanced natural language processing to handle various customer inquiries. This automation reduces the workload for human agents while ensuring high-quality service. Cloud Humans employs a two-sided marketplace model, allowing for scalable management of freelance customer service professionals. This approach helps businesses lower costs and improve operational efficiency without increasing project management overhead. The company focuses on data-driven management to enhance platform features and freelancer productivity, ensuring reliable service delivery.