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Discover companies hiring across Latin America
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Discover companies hiring across Latin America
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Valtech is a global experience innovation company founded in 1993, headquartered in London, UK. With over 6,000 employees across 55 offices in 23 countries, Valtech specializes in technology-driven business transformation, IT services, and consulting. The company focuses on helping clients thrive in the digital era by leveraging data, AI, and technology to drive competitive advantages. Valtech offers a wide range of services, including digital strategy and transformation, technology enablement, customer experience design, commerce acceleration, data science, and integrated sustainability practices. The company partners with leading brands across various industries, such as financial services, health, luxury, and retail, to deliver innovative solutions that enhance customer experiences and drive growth. Notable projects include the Lexus AI Concierge and the Index Shirt project for Eton Shirts, showcasing Valtech's commitment to experience innovation and business transformation.
TTEC Holdings, Inc., headquartered in Austin, Texas, is a global leader in customer experience (CX) technology and services, with over 40 years of expertise. The company operates through two main segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on building modern CX infrastructure using technology-driven solutions, while TTEC Engage provides AI-enabled front-line services, including customer engagement and tech support. TTEC specializes in designing and managing digital CX solutions that integrate AI, advanced analytics, and human empathy. With operations in 21 countries, it serves a diverse clientele across various industries, including healthcare and financial services. The company emphasizes operational efficiency and personalization, offering a comprehensive suite of services such as AI automation, contact center solutions, customer management, and strategy analytics. TTEC is committed to enhancing customer satisfaction and fostering lasting relationships through its innovative approach to customer interactions.
Genesys is a global leader in AI-powered customer experience (CX) and cloud contact center solutions, founded in 1990 in San Francisco, California. The company has a rich history of innovation, including the introduction of the first digital channels in 1998, the first cloud contact center in 2009, and the first AI-powered applications suite in 2019. Genesys supports over 70 billion customer experiences annually for more than 8,000 customers across 100 countries, employing over 6,000 people worldwide. The company offers a suite of cloud-native, AI-powered tools designed for omnichannel contact centers and CX orchestration. Key products include Genesys Cloud, a pioneering cloud-native contact center platform, and multicloud CX solutions that facilitate seamless interactions across various channels. Genesys also provides professional services such as onboarding, training, and strategic consulting to enhance customer experience outcomes. With a commitment to sustainability and inclusion, Genesys focuses on creating better business outcomes through empathy-driven technology and personalized customer interactions.
Advanced Call Center Technologies, LLC (ACT) is a prominent provider of contact center and back-office support services, established in 1997. The company employs around 12,000 people and generates annual revenue of $1.9 billion. ACT is 100% employee-owned, with a leadership team primarily promoted from within. Headquartered in Berwyn, Pennsylvania, ACT operates internationally with locations in the United States, Jamaica, Guatemala, and South Africa. The company holds a BBB A+ rating and has been accredited since 2008. ACT offers a Total Experience (MX) model that combines Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) across various platforms. Their services include live and digital customer experience solutions, AI-enabled technology tailored to client needs, back-office support, and deep analytics for performance tracking. ACT is recognized for its skilled agents and advanced technology platforms, ensuring customized solutions and transparent performance metrics. The company has received several industry awards, highlighting its commitment to excellence in customer service and innovation.
AI-powered customer service for startups
Concentrix Corporation is a global leader in customer experience (CX) solutions and technology. Headquartered in Fremont, California, the company operates in over 70 countries and serves more than 2,000 clients, including over 100 Fortune Global 500 brands. With a workforce of over 100,000 employees, Concentrix provides a wide range of services across various industries, including telecommunications, healthcare, financial services, and retail. Founded in 2006 as a business unit of SYNNEX Corporation, Concentrix has grown significantly through strategic acquisitions and a focus on digital transformation. The company offers comprehensive solutions in customer engagement, technology optimization, and business transformation. Its services include customer support, back-office automation, IT consulting, and product development. Concentrix has received numerous awards for its innovative approach and commitment to excellence in customer service.
CXT Software is a prominent provider of courier and last-mile logistics software, established in 1999 and headquartered in Phoenix, Arizona. The company specializes in solutions for on-demand, routed, and distribution delivery operations, catering to various industries including medical couriers and cold chain logistics. With a fully remote team of around 51 employees, CXT Software emphasizes teamwork, continuous learning, and ethical standards. The company offers a comprehensive suite of transportation management software (TMS) that includes X Dispatch for managing on-demand orders, X Route for logistics management, and X Mobile for driver support with GPS tracking. Other products include Rapidship for online ordering and tracking, and X Stream for application integration. Key features of their software include route optimization, real-time notifications, and automated scheduling, all designed to enhance operational efficiency and reduce costs. CXT Software's solutions are scalable, making them suitable for both small businesses and large enterprises.
Decagon is a San Francisco-based AI startup founded in 2023 by Jesse Zhang and Ashwin Sreenivas. The company specializes in generative AI agents designed for enterprise customer support and customer experience (CX) automation. With a team of around 100-200 employees, Decagon has raised approximately $200-231 million in funding, achieving unicorn status within 18 months. Decagon offers a cloud-based SaaS platform that enables businesses to build and scale conversational AI agents. These agents provide continuous support by automating tasks such as resolving support tickets, answering product inquiries, and managing subscriptions. The platform features context-aware responses, true omnichannel automation, and analytics tools that help enterprises enhance customer engagement and loyalty while reducing costs. Decagon's technology is built on large language models and integrates seamlessly across various communication channels, making it a robust solution for modern customer experience challenges.
Everise is a global business process outsourcing (BPO) and customer experience (CX) management company. It combines human expertise with AI-driven technology to provide omnichannel support and operational services, particularly in regulated industries. With nearly 3,250 clients, including leading global brands, Everise offers scalable solutions in customer care, tech support, and back-office operations across six strategic geographic regions, with key delivery centers in the Philippines and India. The company focuses on creating meaningful customer connections through technology-enabled solutions. Everise emphasizes a people-first culture and has received multiple awards for its human resources initiatives. Its services include customer experience management, tech support, digital operations, and managed services, all designed to enhance efficiency and compliance. Everise also utilizes its proprietary platforms, such as exage and EverAI, to drive digital transformation and improve customer interactions. With over 15 years of experience, Everise is committed to innovation and excellence in the BPO and CX sectors.
Findasense is a global consulting agency based in Spain that specializes in customer experience (CX), digital transformation, marketing, and communication. The company combines strategy, technology, creativity, and data to create impactful solutions for its clients. Findasense operates with a technology-agnostic approach, allowing for the integration of various leading CX platforms and tools. The company offers a range of services, including strategy and consulting in marketing and digital transformation, technology integration for CX platforms, and social media management. Findasense emphasizes its Marketing Digital Hub methodology to develop omnichannel strategies. It serves clients across multiple regions, including Spain, Peru, Portugal, Bolivia, and Honduras, and has worked with notable brands like Coca-Cola to enhance customer engagement and attention.
fluke is a full-digital mobile operator in Brazil
Freeport-McMoRan Oil & Gas (FM O&G) is a wholly-owned subsidiary of Freeport-McMoRan (FCX), a premier U.S. based natural resource company with an industry leading global portfolio of mineral assets. Additional information about FM O&G can be found on FCX's website at www.fcx.com.
Jelou AI is a technology company that specializes in AI-powered platforms for creating conversational AI agents. These agents automate transactions and facilitate business workflows across various messaging channels, including WhatsApp, Messenger, and Instagram. The company focuses on helping small to medium-sized businesses and enterprises design digital solutions using low-code tools, integrating seamlessly with existing systems and applications. The core platform of Jelou AI supports a range of functionalities, such as KYC verification, electronic signatures, conversational search, and secure payments, all within chat interfaces. The platform emphasizes security and privacy, ensuring encrypted data handling and compliance with standards. With over 40 million conversations powered, Jelou AI is dedicated to enhancing conversational commerce and transaction automation in sectors like finance and identity management. Founded between 2017 and 2021, the company is led by CEO Luis Loaiza and has a workforce of 50-110 employees.
Medallia is a global leader in customer and employee experience management software. The company provides an AI-driven SaaS platform that enables enterprise organizations to capture, analyze, and act on feedback from both customers and employees. Founded in 2000 and headquartered in San Francisco, Medallia operates as a private company and employs around 1,800 people worldwide. The Medallia Experience Cloud is the company's comprehensive platform, featuring capabilities in data gathering, AI analysis, and targeted action enablement. It includes four main product categories: Customer Experience (CX), Business Experience (BX), Employee Experience (EX), and Product Experience (PX). Medallia for Digital enhances omnichannel customer experience management by processing over 2.5 billion digital interactions each month. The platform analyzes 4.9 billion experiences annually and performs extensive calculations to derive actionable insights for organizations. Medallia is committed to sustainability and aims for net zero emissions by 2040.
Percepta LLC is a global customer experience organization focused on the automotive and mobility sectors. Established as a joint venture between TTEC and Ford Motor Company, it has been operating for 25 years and provides comprehensive CX support across 13 countries and 60 markets. The company specializes in serving mass-market and luxury automotive brands, OEMs, dealers, and fleet solutions, with a strong emphasis on electric vehicles, telematics, and emerging mobility technologies. Percepta offers a wide range of services, including customer care and support, digital and omnichannel engagement, back-office operations, and optimization for growth. Their approach combines expert agent training with advanced technologies like AI to enhance customer interactions and satisfaction. With a global workforce of 1,000 to 4,999 employees, Percepta is dedicated to building loyalty and improving operational efficiency for its clients in the automotive industry.