Medallia

Medallia is a global leader in customer and employee experience management software. The company provides an AI-driven SaaS platform that enables enterprise organizations to capture, analyze, and act on feedback from both customers and employees. Founded in 2000 and headquartered in San Francisco, Medallia operates as a private company and employs around 1,800 people worldwide. The Medallia Experience Cloud is the company's comprehensive platform, featuring capabilities in data gathering, AI analysis, and targeted action enablement. It includes four main product categories: Customer Experience (CX), Business Experience (BX), Employee Experience (EX), and Product Experience (PX). Medallia for Digital enhances omnichannel customer experience management by processing over 2.5 billion digital interactions each month. The platform analyzes 4.9 billion experiences annually and performs extensive calculations to derive actionable insights for organizations. Medallia is committed to sustainability and aims for net zero emissions by 2040.