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Discover companies hiring across Latin America
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Discover companies hiring across Latin America
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SupportYourApp is a global provider of outsourced customer support services, founded in 2010 in Kyiv, Ukraine, and now based in Wilmington, Delaware. The company employs around 1,200 people and serves innovative tech firms in software, hardware, and related sectors across more than 30 countries. With a focus on high-quality service, SupportYourApp limits new client onboarding to two per month and operates 24/7, offering support in over 60 languages. The company provides comprehensive inbound, outbound, and back-office customer support tailored to business needs. Key services include AI-powered automation for routine inquiries, custom team training, and flexible support options. SupportYourApp also integrates AI customer service agents to enhance efficiency and manage high volumes of inquiries. The company has successfully partnered with notable clients such as Calm, MacPaw, Here, Glovo, and Mastercard, demonstrating its capability to support a diverse range of businesses from startups to large corporations.
Horatio is a business process outsourcing (BPO) company that specializes in customer support and experience services for innovative brands. Founded in 2018 by three Columbia Business School classmates, the company has grown rapidly and now employs around 3,000 skilled professionals across offices in the Dominican Republic, Colombia, New York, and Miami. Horatio combines technology with personalized service to help businesses scale while maintaining their brand identity. The company offers omnichannel customer support across various communication platforms, including SMS, calls, email, and social media. Its tailored solutions cater to several industries, such as e-commerce, healthcare, SaaS, tech, hospitality, and gaming. Horatio is known for its commitment to quality, achieving a 98% quality assurance rate, and providing comprehensive support structures that include trainers and customer success managers. With a focus on employee wellbeing and professional development, Horatio maintains a low employee turnover rate, ensuring high levels of satisfaction and service continuity for its clients.
Advanced Call Center Technologies, LLC (ACT) is a prominent provider of contact center and back-office support services, established in 1997. The company employs around 12,000 people and generates annual revenue of $1.9 billion. ACT is 100% employee-owned, with a leadership team primarily promoted from within. Headquartered in Berwyn, Pennsylvania, ACT operates internationally with locations in the United States, Jamaica, Guatemala, and South Africa. The company holds a BBB A+ rating and has been accredited since 2008. ACT offers a Total Experience (MX) model that combines Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) across various platforms. Their services include live and digital customer experience solutions, AI-enabled technology tailored to client needs, back-office support, and deep analytics for performance tracking. ACT is recognized for its skilled agents and advanced technology platforms, ensuring customized solutions and transparent performance metrics. The company has received several industry awards, highlighting its commitment to excellence in customer service and innovation.
BA Global Talent is a recruitment and staffing firm established in 2019, based in the United States. The company specializes in connecting U.S. businesses with skilled remote professionals from North, Central, and South America. Their focus areas include business process outsourcing (BPO), LATAM recruitment, HR operations, and workforce solutions. The firm offers a variety of services, including remote recruitment and staffing for professionals in marketing, web design, customer service, and IT. They also provide BPO solutions for back-office functions, accounting, and call center management. BA Global Talent emphasizes a success-based fee model, charging clients only after the first month of employment, along with free candidate replacement within the first three months. Their industry expertise covers sectors such as professional services, technology, and e-commerce. Notably, they have a partnership with the U.S. International Development Finance Corporation to deliver staffing solutions across multiple countries.
GGA Solutions is a boutique business process outsourcing (BPO) company based in Mexico, founded in 2017. It specializes in nearshore outsourcing services for U.S.-based companies, emphasizing a 'People First' philosophy and multilingual support. With facilities in Tijuana's Zona Río financial district, GGA offers 24/7 operations and employs a primarily bilingual workforce, enhancing its cultural affinity with U.S. customers. The company provides a range of customized BPO services, including technical support, customer service, sales, marketing campaigns, and back-office operations. GGA focuses on efficiency and scalability, utilizing state-of-the-art equipment and tailored training for its agents. With a strong commitment to customer satisfaction, evidenced by a high NPS score, GGA Solutions aims to strengthen customer relationships through proactive communication and innovative practices.
Zonamerica is Uruguay's first private Free Zone, established in 1990. It operates as a business and technology park under the country's Free Zone Law, covering 92 hectares and featuring over 30 buildings and extensive parks and recreation areas. The park hosts around 10,000 people across 350 tenant companies, providing a competitive environment with world-class infrastructure and support services. Headquartered in Montevideo, Zonamerica offers a range of solutions, including leasing office and warehouse spaces, design and construction services, and IT and human resources support. The park focuses on logistics, technology, and financial services, capitalizing on Uruguay's skilled labor and strategic location. Zonamerica has also expanded internationally with a free trade zone in Colombia. The company has received recognition for its excellence, including awards from the Americas Free Trade Zones Association and fDi Magazine.
Automated receptionist that answers missed calls for local businesses
Concentrix Corporation is a global leader in customer experience (CX) solutions and technology. Headquartered in Fremont, California, the company operates in over 70 countries and serves more than 2,000 clients, including over 100 Fortune Global 500 brands. With a workforce of over 100,000 employees, Concentrix provides a wide range of services across various industries, including telecommunications, healthcare, financial services, and retail. Founded in 2006 as a business unit of SYNNEX Corporation, Concentrix has grown significantly through strategic acquisitions and a focus on digital transformation. The company offers comprehensive solutions in customer engagement, technology optimization, and business transformation. Its services include customer support, back-office automation, IT consulting, and product development. Concentrix has received numerous awards for its innovative approach and commitment to excellence in customer service.
AI Agents for Residential Property Managers & Real Estate Developers
ResortCom is a leading provider of vacation ownership management technology, financial services, and customer engagement solutions tailored to the hospitality and lifestyle industries. Our comprehensive suite of services includes innovative contact center solutions, reservations, member experience management, and financial services enabling our clients to accelerate growth and enhance customer loyalty. With decades of proven expertise, ResortCom is a trusted partner for brands seeking to deliver seamless, secure, and scalable services. Our secret is a combination of state of the art technology and a team of excellent people who understand customer service and what it takes to make members comfortable and happy with their purchase. ResortConnect, our vacation ownership management software: • Makes and maintains reservations • Maintains and services loan and maintenance fee accounts • Maintains 'points overlay' systems • Manages and services member accounts • Creates, stores, and maintains contracts • Manages inventory for timeshares, hotels, and rentals • Handles transfers and title changes • Processes bankruptcy • Manages rentals, resorts, vacations, and HOAs ResortConnect is 100% compliant with privacy laws, PCI requirements, and any regulatory framework charged with protecting financial data. ResortConnect manages the complex demands of our industry, provides exemplary service through its user-friendly interface, and protects client and consumer data at the highest level. Let's work together. Visit our website for more information. Specialties: Vacation ownership financial services, Vacation ownership management software, Vacation ownership member services, Multilingual call center, Club management software, Maintenance fee billing, Loan portfolio management, Custodial services and lender support, Tax withholding trust administration, Collections, Credit card processing, Reservations, Contact center, and Vacation ownership member services
Staff Outsource Solutions is a Philippines-based outsourcing company that specializes in providing scalable and cost-effective virtual staffing and dedicated professional teams. With U.S. ownership and management, the company is headquartered in Nixa, MO, and operates in Cebu City, employing over 500 staff members. Originally an in-house team for Sound Connection LLC, it has grown into a full-service outsourcing partner. The company offers a variety of outsourcing solutions, including customer service support, back-office outsourcing, call center services, HR outsourcing, and general administrative support. They focus on tailored virtual staffing that is flexible and scalable, catering to businesses of all sizes. Staff Outsource Solutions emphasizes cultural alignment and clear communication, ensuring that dedicated team members integrate seamlessly with client goals and workflows. Their services are backed by continuous training through the SOS Academy, preparing professionals for industry demands.