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Discover companies hiring across Latin America
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Advanced Call Center Technologies, LLC (ACT) is a prominent provider of contact center and back-office support services, established in 1997. The company employs around 12,000 people and generates annual revenue of $1.9 billion. ACT is 100% employee-owned, with a leadership team primarily promoted from within. Headquartered in Berwyn, Pennsylvania, ACT operates internationally with locations in the United States, Jamaica, Guatemala, and South Africa. The company holds a BBB A+ rating and has been accredited since 2008. ACT offers a Total Experience (MX) model that combines Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) across various platforms. Their services include live and digital customer experience solutions, AI-enabled technology tailored to client needs, back-office support, and deep analytics for performance tracking. ACT is recognized for its skilled agents and advanced technology platforms, ensuring customized solutions and transparent performance metrics. The company has received several industry awards, highlighting its commitment to excellence in customer service and innovation.
Concentrix Corporation is a global leader in customer experience (CX) solutions and technology. Headquartered in Fremont, California, the company operates in over 70 countries and serves more than 2,000 clients, including over 100 Fortune Global 500 brands. With a workforce of over 100,000 employees, Concentrix provides a wide range of services across various industries, including telecommunications, healthcare, financial services, and retail. Founded in 2006 as a business unit of SYNNEX Corporation, Concentrix has grown significantly through strategic acquisitions and a focus on digital transformation. The company offers comprehensive solutions in customer engagement, technology optimization, and business transformation. Its services include customer support, back-office automation, IT consulting, and product development. Concentrix has received numerous awards for its innovative approach and commitment to excellence in customer service.