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TTEC Holdings, Inc., headquartered in Austin, Texas, is a global leader in customer experience (CX) technology and services, with over 40 years of expertise. The company operates through two main segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on building modern CX infrastructure using technology-driven solutions, while TTEC Engage provides AI-enabled front-line services, including customer engagement and tech support. TTEC specializes in designing and managing digital CX solutions that integrate AI, advanced analytics, and human empathy. With operations in 21 countries, it serves a diverse clientele across various industries, including healthcare and financial services. The company emphasizes operational efficiency and personalization, offering a comprehensive suite of services such as AI automation, contact center solutions, customer management, and strategy analytics. TTEC is committed to enhancing customer satisfaction and fostering lasting relationships through its innovative approach to customer interactions.
Remarkable AI is an AI-powered customer engagement platform based in New York, founded in 2016. The company specializes in helping e-commerce brands enhance customer interactions through personalized messaging across various channels, including email, SMS, social media, and chat. Originally known as Chatdesk, Remarkable AI focuses on automating customer support and engagement solutions tailored for the e-commerce sector. The platform offers a unified solution that combines AI automation with human expertise. Key features include retention strategies to re-engage lapsed customers, 24/7 AI support for ticket resolution, and community management to convert social interactions into sales. Remarkable AI integrates seamlessly with popular tools like Shopify, Zendesk, and Instagram, making it accessible for businesses of all sizes. With over 1,000 e-commerce brands utilizing its services, Remarkable AI aims to improve customer experiences and drive retention, support, and acquisition effectively.
Neon is a Brazilian digital bank and fintech company founded in 2016 and based in São Paulo. The company aims to simplify the financial experience by combining technology and design, particularly for the underbanked working-class population in Brazil. Neon was the first digital bank in the country to operate without charging any fees, allowing customers to save approximately $200 annually on banking costs. Neon offers a range of services, including fully digital checking accounts, debit, credit, and prepaid cards, personal and payroll loans, and investment products. The bank also provides payment services, such as transfers via voice commands, and emphasizes financial education to help customers improve their financial literacy and credit scores. With around 12 million customers, Neon has established itself as a primary banking option for many, focusing on reducing financial inequality and promoting accessible banking solutions.