What You'll Do
Lead the national strategy and operation for order taking, ensuring an agile and reliable experience for clients and commercial teams. Manage the outsourced and remote service model, driving productivity and quality through automation and analytics. Oversee the national order taking operation across various segments and channels, ensuring service continuity and consistency.
What We're Looking For
Bachelor's degree in Administration, Industrial Engineering, Systems, Business, Logistics, Digital Transformation or related fields. 5 to 8 years of experience in customer service, contact center operations, or related areas. At least 3 years of experience leading operational teams, preferably in remote environments.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site