Digital Workspace Specialist
FastmarketsCore Responsibilities
Provide on-site deskside support for incidents and service requests, troubleshooting Windows and macOS devices, Microsoft 365 applications, and local connectivity issues. Prepare, build, and deploy laptops for new employees, manage device swaps and repairs, and ensure secure handling of equipment. Support meeting-room technology and conduct troubleshooting during live meetings, while maintaining accurate ticket management and documentation.
Requirements
Proven experience in a Level 2 deskside support role within a corporate environment. Knowledge of Microsoft Windows and troubleshooting for device configuration, drivers, and user profiles. Experience supporting Microsoft 365 applications and end-user hardware, along with basic networking knowledge and familiarity with ITSM tools.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site