Senior Admissions & Patient Relationship Manager
Sagan RecruitmentCore Responsibilities
Key Responsibilities: Admissions & Sales Conversion (Primary Focus) The "Front Door": Serve as the primary point of contact for inbound leads, responding with a confident, authoritative, and "peppy" sales energy. Conversion Mastery: Guide hesitant parents through the enrollment funnel, addressing objections regarding cost and clinical care to move them to a "Yes." Crisis De-escalation: Use sophisticated empathy and active listening to manage high-stress calls from parents while maintaining a calm, informative, and professional tone. Pipeline Management: Meticulously manage the sales lifecycle within Salesforce/CRM, ensuring no lead goes cold and follow-ups are succinct and timely. Revenue Cycle & Clinical Intake (Technical Execution) Insurance Navigation: Perform Verification of Benefits (VOB) and clearly explain complex US insurance details (deductibles, coinsurance) to families with total clarity. Documentation & RCM: Ensure all clinical intake data is pristine and manage the billing cycle to ensure claims move forward without errors. Process Initiative: Act as a "Builder" by creating SOPs, intake scripts, and automated workflows to help the practice scale efficiently.
Requirements
Required Qualifications: Exceptional English Fluency: Native-level or C2 English is mandatory. Your communication must be structured, succinct, and free of hesitation. Sales & Admissions Background: 5+ years of experience in healthcare environments with a proven track record in SDR, BDR, or Admissions roles. You must be comfortable with "asking for the sale." Clinical Authority: Prior experience in US Mental/Behavioral health is preferred. You must understand the nuances of adolescent care. Technical Stack: Advanced proficiency in Salesforce and Electronic Health Records (EHR) such as Athena, Kareo, or AdvancedMD. The "Startup" DNA: Highly organized, proactive, and able to work independently in a fast-paced, high-growth environment.
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote