Customer Service Agent: German (morning shift)
FeverCore Responsibilities
Provide customer service via email, phone, or social media to resolve incidents. Manage incoming calls and chats, ensuring accurate and complete information is provided. Handle customer complaints and follow up to ensure resolution. Maintain records of customer interactions and process customer accounts.
Requirements
Previous experience in User Support or Customer Service is highly valuable. High level of German (oral & written) and fluency in English, Spanish, or Portuguese. Experience using Zendesk is preferred. Strong communication and interpersonal skills are essential.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote