Analista de Gestão do Conhecimento e Treinamento Sênior (Operações)

Act in the areas of Knowledge Management and Training, developing initiatives to enhance the customer service operation. Create, review, organize, and maintain Knowledge Base content, ensuring continuous updates. Identify and analyze knowledge gaps and training needs based on process changes and operational feedback.

Experience in Knowledge Management, Training and Development, or related fields. Proven ability to create and maintain learning materials in various formats, including training and onboarding. Strong analytical skills to interpret data and propose solutions.

The company offers a meal allowance, health and dental insurance, transportation for on-site and hybrid roles, extended maternity and paternity leave, childcare assistance, health partnerships, educational incentives, and discounts on air travel.