Especialista Senior de Servicio y Experiencia del Cliente

Lead and guide a team focused on service excellence. Monitor management indicators, productivity, and timeliness to drive area objectives. Analyze complex cases and provide support for their resolution. Identify improvement opportunities and implement actions to enhance customer experience and operational efficiency.

Students in their ninth semester or higher in Administrative, Law, Engineering, or related fields. Minimum of 2 years of experience in customer service and managing requests, complaints, and claims. Experience in leading or coordinating work teams. Knowledge in handling cases related to consumer advocacy, legal actions, and service escalations.

Indefinite term contract. Monday to Friday schedule from 8:00 a.m. to 5:00 p.m. Occasional availability on Saturdays as needed. Opportunity for growth and professional development in a leading global assistance and services company.