Genesys Cloud Architect

Lead the end-to-end architecture and design of Genesys Cloud CX solutions. Translate business requirements into scalable, secure, and high-performing technical designs. Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems. Guide and mentor engineering teams, ensuring best practices and architectural standards are followed.

7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions. Proven experience in designing and delivering large-scale cloud contact center solutions. Strong knowledge of IVR, omnichannel solutions, and AI/ML capabilities. Hands-on experience with API integrations and microservices architecture.

We offer a culture of relentless performance with a 99% project success rate and more than 30% year-over-year revenue growth. Enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program. Benefit from a work-from-anywhere culture and a range of professional development opportunities.