Customer Support Specialist (Locator Support)
Smart Apartment DataCore Responsibilities
The specialist will provide multi-channel customer support via calls, email, and chat to clients using the software platform, guiding them on usage and answering questions. This includes explaining features, providing step-by-step guidance, troubleshooting common issues, and escalating complex cases when necessary.
Requirements
Candidates must have at least two years of experience in BPO or customer support, including handling both voice and non-voice interactions. Excellent spoken and written English skills are required to support English-speaking clients, along with comfort using software applications and availability to work US Central Time hours.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote