Core Responsibilities

The Customer Success Manager will focus on building trusted relationships with enterprise customers to drive successful renewals and expansions by understanding their security objectives. Responsibilities include engaging with customers on business goals, collaborating across internal teams, identifying upselling opportunities, and serving as an advocate to resolve issues promptly.

Requirements

Candidates must have over 5 years of experience in quota-carrying customer management roles within a high-tech environment, demonstrating clear quota achievement and a track record of promotion. Essential qualifications include a Bachelor's degree, strong analytical and communication skills, understanding of Customer Success and SaaS, and experience in both startup and large company settings.

Additional Information

Experience Level

5-10

Job Language

English

Work Mode

On-site