NICE CXOne Support Engineer
MiratechCore Responsibilities
Provide L3 production support for NICE CXone environments. Monitor and resolve production incidents, outages, and service requests. Perform root cause analysis and implement preventive solutions. Support ACD, IVR, call routing, agent desktop, and digital channels.
Requirements
5+ years of experience supporting NICE CXone/NICE inContact. 4+ years of L3 production support experience. Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards. Experience with AWS, Azure, or GCP environments.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Remote