Analista de Resolução de Conflitos 2 (CSI)

Manage end-to-end resolution of complex third-level tickets, focusing on Special Cases and Subsidies teams. Conduct in-depth investigative analyses to understand root causes and propose fair solutions. Engage in proactive telephone communication to negotiate resolutions with empathy and firmness.

Solid experience in customer service for complex issues or conflict mediation (e.g., Procon, Reclame Aqui). Strong analytical skills and autonomy to interpret dense scenarios and make secure decisions under pressure. Excellent verbal communication and negotiation skills.

Competitive salary with profit-sharing and variable compensation for eligible roles. Health insurance with no monthly fee for employees, dental plan, life insurance, and wellness support. Flexible work arrangements with a hybrid model, requiring one day a week in the office.